This Privacy Policy explains how wc44 (wc44.cam) collects, uses, stores, and protects the personal data of players who register and use our platform. By creating an account, you confirm that you have read and agree to the practices described here. If you do not agree, please do not proceed with registration.
Information We Collect
wc44 collects personal data at different points during your journey on the platform. We only collect what is genuinely necessary to operate a secure, compliant, and fair gaming environment.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, National ID Card or passport number | Registration & KYC verification |
| Contact Data | Mobile number, email address | Account creation |
| Financial Data | Bank account details, e-wallet reference numbers (Touch 'n Go, DuitNow), transaction history | Deposit & withdrawal processing |
| Gameplay Data | Bets placed, games played, session duration, win/loss history | Ongoing platform use |
| Technical Data | IP address, device type, browser version, OS, cookies | Automatic — every visit |
| Communication Data | Live chat transcripts, support ticket content | When you contact support |
How We Use Your Information
wc44 uses your data only for clearly defined purposes. We do not sell personal information to third-party marketers under any circumstances.
- Account management — Creating, maintaining, and securing your wc44 account.
- Payment processing — Verifying deposits via FPX Online Banking, Touch 'n Go eWallet, DuitNow, and Bank Transfer; processing withdrawals within our stated timeframes.
- Identity verification (KYC) — Confirming your age and identity before your first withdrawal, in line with responsible gaming requirements. Accepted documents include National ID Card, Passport, or Driving Licence.
- Fraud prevention and security — Detecting suspicious login patterns, duplicate accounts, and payment irregularities.
- Responsible gaming — Monitoring gameplay data to identify signs of problem gambling and reach out where appropriate.
- Customer support — Responding to queries through our 24/7 Live Chat service.
- Legal compliance — Meeting obligations under Malaysian law, including data retention requirements.
- Platform improvements — Analysing aggregated, anonymised usage data to improve game selection and site performance.
When We Share Data
We share your personal data only with parties that need it to deliver services on our behalf, and only under strict contractual obligations.
Service Providers We Work With
- Game providers — Sexy Gaming, Ezugi, Habanero, CQ9, and KA Gaming receive anonymised session tokens; they do not receive your identity or financial data.
- Payment processors — Necessary transaction data is shared with the relevant payment gateway to complete your deposit or withdrawal.
- KYC verification services — Your identity documents are shared with our verification partner solely to confirm authenticity.
- IT and security providers — Hosting and cybersecurity vendors who operate under data processing agreements.
Disclosure to Authorities
wc44 may disclose personal data to government authorities or law enforcement agencies if required by a valid legal order or regulatory directive. We will only do this to the minimum extent necessary and, where permitted, will notify you.
Cookies and Tracking Technologies
wc44 uses cookies and similar technologies to keep your session active, remember your preferences, and analyse how the site is used. We do not use advertising networks to serve third-party ads.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Login session, security tokens, CSRF protection | Session |
| Functional | Language preference, game lobby last-visited tab | 30 days |
| Analytics | Page views, navigation paths (anonymised) | 13 months |
You can clear cookies at any time through your browser settings. Disabling strictly necessary cookies will prevent you from logging in.
How Long We Keep Your Data
wc44 retains your account data for as long as your account remains active, plus an additional period required by applicable law or internal risk management policy. Transaction records are kept for a minimum of five years. If you close your account, we will anonymise or securely delete your personal data within 90 days, except where retention is legally required.
Your Rights Under Malaysian Law
Under the Personal Data Protection Act 2010 (PDPA), Malaysian residents have the following rights regarding their personal data held by wc44:
- Access — Request a copy of the personal data we hold about you.
- Correction — Ask us to correct inaccurate or incomplete data.
- Withdrawal of consent — Withdraw consent to processing where consent is the legal basis; note that this may affect your ability to use certain features.
- Objection to processing — Object to processing carried out for direct marketing purposes.
- Data portability — Request your data in a commonly used electronic format, where technically feasible.
To exercise any of these rights, contact our support team via 24/7 Live Chat. We will respond within 21 days. Verification of your identity will be required before we action any request.
Keeping Your Account Secure
wc44 applies technical and organisational measures to protect your data from unauthorised access, alteration, or loss. These include SSL/TLS encryption on all connections, encrypted storage for sensitive fields, rate limiting on login attempts, and regular security reviews. However, no system is completely immune; you are responsible for keeping your password confidential and for logging out on shared devices.
Players Must Be 18 or Older
wc44 does not knowingly collect data from, or offer services to, anyone under 18 years of age. During KYC, we verify date of birth using an accepted identity document. If we discover that a minor has created an account, the account will be closed immediately, any funds will be returned, and all associated data will be deleted.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make material changes, we will display a notice on the wc44 platform at least 14 days before the changes take effect. The "Last updated" date at the top of this page always reflects the most recent revision. Continuing to use wc44 after a change takes effect constitutes your acceptance of the revised policy.
Get in Touch
If you have questions about this Privacy Policy or about how wc44 handles your personal data, please reach out to us through the 24/7 Live Chat available on wc44.cam. Our support team is best placed to handle data access requests, corrections, and complaints. For formal written complaints that cannot be resolved through support, you may contact Malaysia's Personal Data Protection Commissioner.